Welcome to Best Journeys Area’s FAQ section! We’ve compiled answers to the most common questions about our outdoor gear, shipping, payments, and more. If you can’t find what you’re looking for, our adventure-ready customer service team is always happy to help at [email protected].

About Our Products

What types of outdoor equipment do you specialise in?
We specialise in high-quality camping and outdoor adventure equipment including:
  • Sleeping systems (sleeping bags, bivi sacks, liners, pillows, and sleeping pads)
  • Camping kitchens (stoves and equipment)
  • Accessories and parts (compression sacks, inflatable mattresses, pumps)
  • Portable solar panels for off-grid power
How do I choose the right sleeping bag for my adventure?
Our sleeping bags are designed for different conditions. Consider:
  • The temperature rating (match to your expected conditions)
  • Weight and pack size if you’re backpacking
  • Material (synthetic vs. down insulation)
  • Shape (mummy for warmth, rectangular for comfort)
Need help deciding? Email our gear experts at [email protected].
Are your camping stoves suitable for international travel?
Most of our stoves are designed for global use, but fuel availability varies by country. Check local regulations about transporting fuel canisters. Our compact designs are perfect for backpackers and international travellers.

Ordering & Payments

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet (typically within 1-2 business days).

Shipping & Delivery

Where do you ship to?
We ship worldwide to serve our global community of outdoor enthusiasts! However, we’re unable to deliver to some remote areas in Asia and other locations where delivery networks are limited. Our system will notify you during checkout if we can’t deliver to your chosen destination.
What are my shipping options?
We offer two reliable shipping methods:
Express Shipping (DHL/FedEx)
Delivery Time: 10-15 days after dispatch
Cost: £12.95
Ideal for adventurers who need their gear quickly with full tracking.
Free Standard Shipping (EMS)
Delivery Time: 15-25 days after dispatch
Cost: Free on orders over £50
Perfect for planned adventures with eco-friendly packaging.
How long does order processing take?
All orders are processed within 1-2 business days from our warehouse in Newry. During peak seasons (April-September), please allow up to 3 business days for processing. You’ll receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! For Express Shipping (DHL/FedEx), you’ll receive detailed tracking information. For Free Standard Shipping (EMS), basic tracking is available. Check your shipping confirmation email for details or contact us at [email protected] for assistance.

Returns & Exchanges

What is your return policy?
We stand behind our gear! If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Items must be unused, in original packaging with all tags attached. Please contact us at [email protected] to start the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 5 business days. Refunds will be credited to your original payment method and may take additional time to appear on your statement depending on your bank or card issuer.
Do you offer exchanges?
Currently, we process returns and new orders separately for efficiency. If you need a different size or product, please return the original item (following our return policy) and place a new order.

Contact & Support

How can I contact customer service?
Our adventure-ready customer service team is here to help! Email us at [email protected] for any questions about products, orders, or your outdoor adventures. We typically respond within 24 hours during business days.
What are your business hours?
Our team is available Monday-Friday, 9:00 AM to 5:00 PM GMT. We check emails periodically on weekends during peak season but response times may be slower.
Where is your company located?
Best Journeys Area is based at:
61 Monaghan St, Newry, GB CH7C 7CF
Our warehouse is located at the same address for fast order processing.
Gear up, get out there, and let the journey begin!
Still have questions? Our team of outdoor enthusiasts is ready to help you prepare for your next adventure. Contact us at [email protected].